Freshers walkins | Walkins for freshers

Company Name: Granada Services Pvt. Ltd. 

iEnergizer is one of the most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India. It undertakes Business Process Outsourcing (BPO) projects in voice based & web based processes as well as provides back office support in Finance, Banking , HR , Claims processing - Insurance, Healthcare etc to leading Fortune 500 companies around the world.

We provide E-mail/ Chat support to worldwide customer. Through the Email support channel we provide support for the following domains :

Technical Support - We have specialized teams that handles technical queries from customer.

Accounts and Billing Support :   We have specialized teams that handles Accounts & Billing queries from worldwide customer base.

In-game Support - We have specialized teams that handles In-game queries from worldwide customer base.

TOS Violation Monitoring- We monitor and action TOS violation for multiple games. These violation are reviewed and action upon through the use of Global Petitioning System.

Job Description: 
-To provide timely and effective resolutions to customer's queries through chat and E-mail.
-To achieve the productivity target
-Ability to handle multiple chats effectively with a good typing speed.
-Provide customer service with the human interface, identify and understand customer needs
-Ability to provide effective and achieve 100% customer satisfaction

Skills: 

-Candidate should be ready to work in 24X7 environment
-Flexible for a movement between chat and email support
-Ready to provide customer service to gaming customers
-Should have some knowledge of games
-Should have technical knowledge preferably B.Sc. (IT), BCA or equivalent
-Should be excellent in written English
-Should be good in comprehension
-Should be interactive and focused on rapport building
-Should have a positive attitude and can-do approach
-Should value integrity
-Should be ready to abide by Organization Policies
-Ready to work on various projects as per client requirement
-Preferably a graduate
-Should have solution oriented approach
-Should have some knowledge of social networking sites
-Typing speed should be above 25 wpm

Walk in Interviews: 
Contact Person: Bhavika Nagpal
Contact No : 9910214009

Venue:
iEnergizer: A-37, Sector - 60 Noida