IBM walkins for Quality Analyst | wakins in IBM

Company Name: IBM India Pvt. Limited 

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others.

Date: 13 Apr 13.

Time: From 10am onwards.

Experience: 1 to 4 yrs.

Location: Bangalore.

Job role: -
Quality Analyst

**Six Sigma - Preferred or Should have hands on working experience in 7 Quality Tools.

Total experience required: 3yrs- 5yrs
relevant experience required: 1year+

Job Description :

# Enable the operations teams achieve & exceed client metrics
# Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
# Effective Coaching & feedback to entire span of agents/ service representatives
# Monitor team performance, generate reports, trends & dashboards
# Ability to analyze data & perform a thorough Root Cause Analysis
# Take new actions within & across teams, to improve productivity and share best practices
# Ability to collaborate across multiple teams for process improvements and standardization

Skills Required 

# Good Communication Skills: Written and Oral
# Knowledge of GDF and implementation aspect of the same
# Knowledge of quality standards and practicality of same.
# Quality Certification will be considered
# Great level of confidence and analytical skills
# English: Fluent

Eligibility Criterion:

# Bachelor's Degree/ Diploma
# Fluency in Communications Skills (both spoken and written)/ soft skills

Additional Information 

# working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

MANDATORY DOCUMENTS: 

(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
-Hard copy of the interview invite (this email)
-Hard copy of the resume
-Photocopy of current organization offer letter
-Photocopy of previous organizations reliving letter
-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
-Photocopy of latest 3 months pay slips
-One passport size Photograph
-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
- All semesters / year mark sheets
-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

Interested candidates please come to the below mentioned address on 13 April 13 10am to 12pm

VENUE DETAILS:

IBM India Pvt. Ltd,
SA 1, Banerghatta Road, Opp to Jal Bhavan, Bangalore

Contact Person: - Deepak Kumar. A

** Candidates who have attended the interview in the past 3 months should not appear for the interview.

*Selection of the candidates is at the sole discretion of IBM Recruitment Team