Walkins for Desktop Engineer/Servicedesk Engineer

Company Name: Microland Limited 
http://www.microland.co.in
Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT.

Date: 14th April 2013.

Interview Time : 10am-2pm

Job Location : Andheri / Goregaon.

Experience: 1 to 6 yrs.

Venue Details : 
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai

1) Designation : Desktop Engineer
Experience: 1-4yrs
No. of Position: 15

Criteria: 
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.

Job Description: 
-Good Communication Skills
- Should be open to work in 24*7 environments
-minimum 1yr experience in desktop support with good experience on Outlook/lotusnote
- Should perform user account creation, deletion, and configuration.
-Basic troubleshooting experience needed along with knowledge on the Operating System.
-Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
-Knowledge of Software Installation.
-Troubleshooting the Hardware and Software problems.

2) Designation: Servicedesk Engineer
Experience: 1 to 4 yrs
No of Position: 6

Criteria: 
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.

Job Description: 
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Willing to work for 24*7 shifts