Company Name: HCL Technologies Limited
HCL is a $5.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups.
Date: 6th April 2013
Time: 10 AM Onwards
Job Location: Noida and Chennai
Qualification: BCA/ B.Sc (CS / IT / Mathematics / Statistics) / B.Tech (CS, IT, ECE, EEE, ENI) 2011 & 2012 passed outs only.
Percentage cut-off - 60% throughout in academics
Designation Trainee
Candidates should be willing to join immediatel
Skills:
Note 1: Good Communication Skills
Note 2: Immediate joinees
Note 3: Willing to Work in Night Shifts
Note 4: Technical / Networking/Infrastructure
Note 5: No standing arrears
Job Description :
1) BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
2) Good communication skills
3) Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
4) Manage Customer escalations and providing technical resolutions
5) Independent troubleshooting within SLA
6) Adherence to standard operating procedures / work instructions
7) Ensure quality of ticket closure and queue assignment
8) Maintain track specific records and Vendor management
9) Identify avenue for value adds and present value add summary
10) Participate in Talent Management meetings - sharing and acquiring knowledge
11) Update the knowledge base - Technically upgrade across versions of environment when required
12) Participation in Monthly steering committee meetings (as required)
13) Participate in monthly QA audits
14) Monitoring and Management of various IT Infrastructure components
15) First level of Troubleshooting based on Standard Operating Procedures
16) Other tasks to complete SOPs based tasks
17) Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
18) For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
19) Responsible in providing voice support to the clients and online technical resolution
20) Basic technical knowledge of PCs
21) Knowledge of MS Outlook troubleshooting, Internet and Networking
22) Technical knowledge of operating systems like Windows XP
Interested candidates should walk in with their resume with 2 recent passport size photos.
Walk in Venue: Ramdeobaba College of Engineering and Management, Ramdeo Tekdi, Katol Road, Nagpur - 440 013 (M.S.)
