IBM walkins for women IT Professional for Problem Manager |Walkins in IBM

Walkin Event _women IT Professional_23 MAR Problem Manager

Company Name: IBM

**INVITATION ONLY TO WOMEN CANDIDATES**

**KINDLY IGNORE IF YOU HAVE ATTENDED THE INTERVIEW IN THE PAST 3 MONTHS**

we take great pleasure in inviting Women IT professionals to IBM for an interview discussion on 23-MAR-13. We are eager to have you participate in the IBM interview process and we assure you that we will take up your interview process on priority.

Interview Date: 23-MAR-13
Interview Time: 10:00 AM to 1:30 PM.... (Post this no Fresh interview candidate would be allowed to register)
Experience: 5 to 10 yrs.

Mandatory documents to carry: (Without which interviews for the candidates would not be conducted)
Valid Govt Approved ID Proof(Original & Photo Copy of the same)
Hard copy of this Interview Invite mail
Hard copy of your resume
Photocopy of current organization offer letter / increment letter & Last company Relieving letter(Only if candidate is in current company for less than one year)
Photocopy of 3 months recent Pay slips
1 Passport size photo's
Highest qualification Provision or Convocation Letter & Degree Marks sheets
Form 16 if working as a Contractor Employee (Mandatory)

Please make sure that you carry all the mandatory documents.

Interviews will not be conducted for candidates without Original documents & Photocopies/Xerox and who do not meet to the below mentioned skill set.

For Skills & Venue details please refer to the Below Details

Venue: 

Bangalore : IBM India Pvt. Ltd. EGL D Block, Kormangala-Indiranagar Intermediate Ring Road, Bangalore 560034

Hyderabad : IBM India Pvt Ltd ,Mindspace , 3B, Survey No. 64, Madhapur, Hyderabad-500081

Chennai : IBM India Pvt. Ltd. DLF IT Park, Block 7, Shivaji Garden, Mount Poonamalle Road, Ramapuram, Chennai 89

Noida : IBM India Pvt Ltd ,Plot No 19, Block B, JDM Towers, Sector 62, Noida, UP

***Contact person Deepak Kumar (Pl write on top of the resume) ***

**JOINING LOCATION IS NOIDA **
Problem Manager

Brief Job Description: Good understanding of production IT Environment and IT Operation such as Intel / DBA/ Unix / Windows OS/Exchange and Remote Server Management domains
Drive effectiveness and efficiency of Problem Management process Liaise with customers, IT executive, IT platform managers. participating in Problem Management meetings and reviews,
Identifying Problem Investigation, assignment issues, Acting as an initial escalation point for day-to-day Problem Management issues
Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels.
Providing and validating Problem resolution adhoc status reports as requested
Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met
Document and track all actions to resolution, so that either changes are implemented or Risks Accepted and signed off. Closing any associated Problem Investigations and ensuring adequate documentation of the resolution
Implement a mechanism to record Known Errors within the account and the associated workarounds
Facilitate between Resolver groups, customers, and 3rd parties as required,
Engage with support groups to arrange for and schedule resources / actions, co-ordinate the investigation and solutioning of Known Errors, so that proposals can be made with the options available.
Agreeing closure of Problem Investigations.
Developing problem management procedures, when required. Identifying incidents with high impact to the business, high cost etc and initiating and undertaking service improvement programs, Enabling the business to fully accrue the benefits of having an IT service through reducing service problems/loss of service (which presumably cost the business money),Better understanding of the nature of service problems,
Create awareness campaign amongst IT staff about problem Management. Monitoring regular Problem measurements e.g. KPIs,Ensure that key Knowledge is passed from the Problem Mgt process out into other processes (Ensuring that lessons learnt are recorded in the various knowledge bases held within the account teams, and shared wherever beneficial),
Co-ordinate the focus of detailed trending aligned with target areas identified. Conduct high level overview trending (especially around Critical Incidents),Provide feedback to Incident Categorization based upon findings in Problem management to improve the quality of MI available.

ITIL certification is preferred but not mandatory

Our IBM representatives will be present in the venue to guide you for the interviews, as we aspire to achieve quality conversions in all our interview drives, further screening desks will be installed at all venues to revalidate your profile with the latest hiring demand. Request your cooperation for the same.

PLEASE NOTE:

Kindly ignore this mail, if you have already attended the IBM Interview within the last 3 months.
Due to Security Reasons you are not allowed to carry any baggage or electronic devices (other than the vanity bag) inside the IBM Venue.
We will conduct screening at the interview premises for a better fitment and suitability to the skills