Company Name: Granada Services Pvt. Ltd.
iEnergizer is one of the most progressive International Call Centers in Asia Pacific region, located in Noida near New Delhi, India.
GAME SUPPORT - US CHAT
We provide E-mail/ Chat support to worldwide customer. Through the Email support channel we provide support for the following domains :
Technical Support - We have specialized teams that handles technical queries from customer.
Accounts and Billing Support : We have specialized teams that handles Accounts & Billing queries from worldwide customer base.
In-game Support - We have specialized teams that handles In-game queries from worldwide customer base.
TOS Violation Monitoring- We monitor and action TOS violation for multiple games. These violation are reviewed and action upon through the use of Global Petitioning System.
Date : 25th - 26th March, 2013
Time : 12:00PM - 5:30 PM
Experience: 0 to 5 yrs.
Job Description:
-To provide timely and effective resolutions to customer's queries through chat and E-mail.
-To achieve the productivity target
-Ability to handle multiple chats effectively with a good typing speed.
-Provide customer service with the human interface, identify and understand customer needs
-Ability to provide effective and achieve 100% customer satisfaction
Skill:
-Candidate should be ready to work in 24X7
environment
-Flexible for a movement between chat and email support
-Ready to provide customer service to gaming customers
-Should have some knowledge of games
-Should have technical knowledge preferably B.Sc. (IT), BCA or equivalent
-Should be excellent in written English
-Should be good in comprehension
-Should be interactive and focused on rapport building
-Should have a positive attitude and can-do approach
-Should value integrity
-Should be ready to abide by Organization Policies
-Ready to work on various projects as per client requirement
-Preferably a graduate
-Should have solution oriented approach
-Should have some knowledge of social networking sites
-Typing speed should be above 25 wpm
-Flexible for a movement between chat and email support
-Ready to provide customer service to gaming customers
-Should have some knowledge of games
-Should have technical knowledge preferably B.Sc. (IT), BCA or equivalent
-Should be excellent in written English
-Should be good in comprehension
-Should be interactive and focused on rapport building
-Should have a positive attitude and can-do approach
-Should value integrity
-Should be ready to abide by Organization Policies
-Ready to work on various projects as per client requirement
-Preferably a graduate
-Should have solution oriented approach
-Should have some knowledge of social networking sites
-Typing speed should be above 25 wpm
Venue: iEnergizer: A-37, Sector - 60 Noida
Contact Person: Bhavika Nagpal
Contact No : 9910214009
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