VB, Jscript, Java, C# or VB.Net, UNIX walkins

Company Name: Edifecs Technologies Pvt. Ltd. 

An industry leader since 1996, Edifecs provides healthcare software solutions that improve operational performance by streamlining the exchange of information among health plans, hospitals, and other healthcare organizations, while enabling compliance with current mandates such as HIPAA 5010 and ICD-10.

Date    : 5th Apr'13 (Friday)
Time    : 10:00 a.m - 4:00 p .m
Experience: 1 to 4 yrs.
Location : Chandigarh, Mohali

Venue  : KMG Towers,Sector-67, IT C-7,Fifth Floor,
               SAS Nagar Mohali 160062 (Punjab)

Skills:

• Associates degree in a technology related program with 6 Months to 2 years of experience in a technical support role
• Excellent Listening skills with Open Mind set and ready to take initiative which matches with group mission and Vision.
• Must be hungry to learn new technologies and advance
• Familiarity in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C# or VB.Net
• Familiarity with XML, PFF,DFF,EDI and EDI systems or knowledge of HIPAA a plus
• Knowledge of UNIX
• Knowledge of Databases ( MS SQL , Oracle . )
• Ability to identify and clarify problems, set goals and able to resolve issues
• Ability to work effectively on multiple tasks.
• Ability to adapt to 24*7 work environment.
• Strong verbal and written communications skills
• Excellent organizational skills; must be detail oriented
• Excellent customer service and interpersonal skills

Responsibilities :

• Receive and triage incoming cases (email, phone, and web)
• Provide First Level of technical support to enterprise clients related to technical and Functional aspects of the products, including troubleshooting, CRM system updates, support case acknowledgements, provisioning activities, etc
• Collaborate with other Product Support team members along with senior resources like Product Support Specialists.
• Deliver a consistent, responsive and satisfying Customer Experience on each contact
• Follow standard operational procedures for case management
• Contribute to the administration of our infrastructural systems
• Some administrative work in support of the Product Support team
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics in order to move to next level of support.
• Meet all quality and productivity performance goals