Walkins in iGATE in Mumbai | Service Desk walkins

Company Name: iGATE 

iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model.

Date: 13th April 2013.

Time: 9:30AM to 2:00PM.


Experience: 1 - 3 Years.

Location: Mumbai.  

Designation: Assocaite - Service Desk - Walkin - 3 Opening(s)

Job Description:

• The incubment should be handling timely logging in of calls , follow-up for call closure, Enduser coordination, Progress update.
• Capture, log, route, track, follow-up, close and report on incidents as per ITIL framework. 
• Monitor incidents/ Service request till closer.
• Update the Escalated call and ensure that Escalation Form is filled at all stages to update the history of the escalated call.
• Take care of Daily, weekly and monthly report generation.

 Desired Profile:

1. Experience of 1- 3 years in Service desk tools like remedy/HP Open view
2. Should have experience of building database of incidents /problems with resolution and Educate users through appropriate mechanism for self-help and problem prevention
3. Handle Escalation on priority & coordinate with the team to provide the solution ASAP
4. Has to review all open calls, Tracking and Following up on the tickets logged till resolution
5. Experience into Incident Management, Vendor Coordination
6. Has to prepare reports and documentation

Venue: 
Airoli iGATE
iGATE Knowledge Park,
IT 1/ IT 2,TTC Industrial Area
Thane Belapur Road, Airoli
Navi Mumbai-400 708

Contact Person Asha Sharma

Candidate should carry following documents with them:
1. Current company Offer letter/recent Hike letter.
2. Latest 3 month Pay slip.
3. Passport size photograph.
4. Valid Photo ID card (Driving license, Passport, Voter ID).
5. Copy of Interview Call letter.