Walk-in interviews for Technical Support Engineers / Service Desk on April 14th & 18 th April

Walkins Technical Support Engineers / Service Desk 

About Company:
Microland is an IT framework administrations supplier which offers benefits inside foundation administration, end client administrations, distributed computing, virtualization, coordinated effort and portability.

Microland is headquartered in Bangalore, India and has business locales in a few areas in India, North America and Europe. Microland was begun by Pradeep Kar in August 1989. The organization has in excess of 2300 workers and it has worked with customers from business territories including assembling, chemicals, avionics, keeping money and account, contract, medicinal services, programming, customer level items, semi-conductors, retail networks and business methodology outsourcing.

Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT. We have gained enormous process and operations maturity through a decade plus of experience in delivering onsite services to a host of customers across the globe. The experience gained from designing, building, and managing IT infrastructure solutions on heterogeneous platforms has been leveraged to provide this service to our global customer base

Walkin Date:14th April' 2014 to 18th April 2014

Walkin Time:10:00 AM - 06:00 PM

Walkin Venue:Microland Limited,  Ground Floor, No. 6 & 7
                        Palm Court, Sector 14,
                        20/4 Sukrali Chowk, Opp. Huda Park
                        Gurgaon 122 001- Haryana

Education Qualification:UG - Any Graduate -PG - Any Postgraduate

Experience:1 - 3 Years

Criteria: Candidate should be good in terms of communication as its for one of the international customer.
              -Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
               -Candidate should have all the set of documents for the companys worked-Offer letter, salary slip,                 and Experience letter.

Job Description :Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled  Route/Assign tickets to the appropriate support group, if necessary. Updating Pending Tickets with timely, precise, accurate updates Research/looking-up required information from available resources to handle end user issues, requests or queries Following-up with end users for missing information/ approvals for processing of requests for closure of pending tickets Following-up with other support groups, if necessary, for closure of pending tickets (tracking of ageing tickets) Creating and Uploading KB Articles in the Knowledgebase Adhering to defined Service Levels Adhering to established policies & procedures of the Service Desk Producing reports as required by the Service Desk Manager, from time to time. Skill Required Should be ready to work in all shifts