Unix/AIX Jobs in IBM Bangalore
Company Profile:IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Designation Technical Support Professional\
Job Description :
The position is for skilled AIX professionals with developer skills to perform advanced technical support for world-wide customers. Employees will be working in the L2 team in the AIX Support Center. The L2 team is the primary interface between AIX Development and pSeries customers. The support professional will assist with problem diagnosis and determination of AIX software customers utilizing various pSeries hardware systems.
Tasks: Professional assistance and support is to be provided to IBM's customers. Based on reports generated by customers, both domestic and international, employees are responsible for locating potential defects in the AIX operating system. They must recreate problems in a lab environment and analyze AIX source code to determine the cause of the problem and also recommend changes to the AIX source code to fix the problem. Finally, employees must be able to formulate circumventions or work-arounds. Complete documentation and process adherence is required in the IBM RETAIN tool. All customer interaction is by email or by phone. Rotational pager duty is to be shared with team members. IBM will provide on-the-job education for internal tools as needed. Customer interaction and team work is expected to be of the highest quality.
Desired Profile Minimum 3 years of desired experience required
Required Skills - Technical and Non Technical
Specific skills needed (with required Rating Levels from 1 - 4 as detailed below) to accomplish these tasks are listed below.
C language skills - 4
Problem determination skills - 4
Communication skills (verbal and written) - 4
UNIX Internals - 3
AIX System Administration - 3
Ability to handle large customer critical situations - 3
This requirement is open for Bangalore only
Required: - Click Here to Apply Online
Bachelor's Degree
English: Fluent
Experience 3 - 5 Years
Industry Type IT Software, Software Services
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