WALK in Assistant Operation Manager - Quality

WALK in Assistant Operation Manager

Company Profile:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.
Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

Walkin Date:22nd April to 25th April

Walkin Time:12 noon to 4 pm

Walkin Venue: Level 4, WTC 4, Bagmane World Technology Centre, Marathahalli Ring Road,
Bangalore 560048

Experience:6 - 7 Years

Location:Bangalore

Job Description:
Account - BPO Interantional - UK Collections/ Customer service (banking)
A mix of voice and non voice experience is a must
Skills required:1. Should be a graduate
2. Minimum 1.5 years prior experience in Quality Assurance
3. Exceptional written and oral communication skills.
4. Proficiency in Microsoft Office.
5. Passion and alignment with our mission, vision, values & operating principles.
6. Experience in quality management systems.
7. Experience in quality system audits.
8. Demonstrates a passion and a responsibility for client
9. Exceptional people management skill
10. Team player

Role & Responsibilities:
1. Promoting quality achievement and performance improvement throughout the Process
2. Develop, implement, communicate and maintain a quality plan to bring the process Quality Systems and Policies into compliance with quality system requirements.
3. Effectively interact with Production and training teams to maintain updated procedures
4. Ensuring compliance towards internal and external audit schedules and compliance with clients specifications
5. Supervising QA' in quality checks conducted.
6. Working with staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures
7. Setting QA compliance objectives and ensuring that targets are achieved.
8. Defining quality procedures in conjunction with operating staff.
9. Setting up and maintaining controls and documentation procedures.
10. Preparing clear explanatory documents for internal/external dissemination
11. Monitoring performance by gathering relevant data and producing statistical reports.
12. Organize and manage quality assurance function in close co-operation with the client and with the Internal Management team
13. Identifying relevant quality-related training needs and delivering training.
14. Collating and analyzing performance data and charts against defined parameters
Selection Process:

Initial screening based on eligibility criteria
GD and/Or Personal interview with Senior Operations
Personal Interview with AVP.
Education:PG-UG