BPO Jobs in Microsoft Bangalore
Job Category: Customer Service & Support
Location: India, Bangalore
Job ID: 813796
Division: Services & Support
Position: Partner Consultant - GPS- CRM
Location: Bangalore, India
Introduction
Microsoft India Global Technical Support Centre (GTSC)
Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.
Microsoft’s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
For more details regarding India GTSC, please visit
http://www.microsoft.com/india/gtsc>
Responsibilities:
• Offering targeted technical engagements with Microsoft Gold Partners by identifying opportunities and providing services proactively
• Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions
• Offering Partners Support Request Management by establishing supportability guidance and options
• Offering Account Management for support benefits partners receive
• Offering Escalation Management for Account and Support related issues
• Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner
• Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft
Candidates Profile
• 3-4 years of experience in supporting / consulting customer, partners or technical service related roles
• A good exposure towards Dynamics CRM 4.0.
• A good exposure on CRM 4.0 Customization and integration scenarios with Microsoft and non-Microsoft technologies is desirable.
• Exposure on Demonstrating the product capabilities functionality on the core out of the box scenarios on sales, marketing and services.
• Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics CRM 4.0
• Good understanding on the design and architecture of CRM 4.0.
• Understanding on the extensibility of CRM 4.0 using .net and c# is desirable.
• Fair understanding on Microsoft Platforms like Windows Server 2003 or Windows server 2008 or SQL 2000 or SQL 2005 or SQL 2008 and Active Directory or Active Directory Federation Services or BizTalk or IIS or ISA.
• An understanding on Exchange is a plus.
• SharePoint developer experience would be a plus.
• Exposure to LOB likes SAP, Oracle Financials, SIEBLE or IBM WebSphere would be star.
• Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported
• Demonstrate passion for MS products and technologies
• Advanced technical problem solving skills
• Experience delivering technical presentations
• Excellent Communication Skills.
Critical Exposure areas;
• Possess the ability to verbally explain MS Solutions in English to North American Customers/Partner with clarity and precision
• Possess ability to deliver MS solutions in writing via e-mail
• Proactively understanding customer/partner needs and deliver services that enable them to be successful
Reporting to: Team Manager - Click Here to Apply Online
The position requires working in NIGHT SHIFTS and provides VOICE-BASED Consulting
Location: India, Bangalore
Job ID: 813796
Division: Services & Support
Position: Partner Consultant - GPS- CRM
Location: Bangalore, India
Introduction
Microsoft India Global Technical Support Centre (GTSC)
Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China.
Microsoft’s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments. This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.
For more details regarding India GTSC, please visit
http://www.microsoft.com/india/gtsc>
Responsibilities:
• Offering targeted technical engagements with Microsoft Gold Partners by identifying opportunities and providing services proactively
• Organization/ Delivery of services such as Technical Webcasts, Presentations, Skills Transfer, Orientation and Planning support to partners on Microsoft Solutions
• Offering Partners Support Request Management by establishing supportability guidance and options
• Offering Account Management for support benefits partners receive
• Offering Escalation Management for Account and Support related issues
• Acting as an Information Concierge by proactively offering security bulletin, white papers and other technical resources relevant to partner
• Offering monthly partner feedback, satisfaction and planning meetings to determine how best to support their partners experience
• Build and sustain a relationship with the primary technical contact for the partner and ensure the highest level of satisfaction with respect to services and support programs offered by Microsoft
Candidates Profile
• 3-4 years of experience in supporting / consulting customer, partners or technical service related roles
• A good exposure towards Dynamics CRM 4.0.
• A good exposure on CRM 4.0 Customization and integration scenarios with Microsoft and non-Microsoft technologies is desirable.
• Exposure on Demonstrating the product capabilities functionality on the core out of the box scenarios on sales, marketing and services.
• Ability to understand the customer requirements and translate it back on how the same can be achieved in Dynamics CRM 4.0
• Good understanding on the design and architecture of CRM 4.0.
• Understanding on the extensibility of CRM 4.0 using .net and c# is desirable.
• Fair understanding on Microsoft Platforms like Windows Server 2003 or Windows server 2008 or SQL 2000 or SQL 2005 or SQL 2008 and Active Directory or Active Directory Federation Services or BizTalk or IIS or ISA.
• An understanding on Exchange is a plus.
• SharePoint developer experience would be a plus.
• Exposure to LOB likes SAP, Oracle Financials, SIEBLE or IBM WebSphere would be star.
• Current MCSE, MCDBA, MCAD, MCSA or other Microsoft Premier certification(s) in the technologies supported
• Demonstrate passion for MS products and technologies
• Advanced technical problem solving skills
• Experience delivering technical presentations
• Excellent Communication Skills.
Critical Exposure areas;
• Possess the ability to verbally explain MS Solutions in English to North American Customers/Partner with clarity and precision
• Possess ability to deliver MS solutions in writing via e-mail
• Proactively understanding customer/partner needs and deliver services that enable them to be successful
Reporting to: Team Manager - Click Here to Apply Online
The position requires working in NIGHT SHIFTS and provides VOICE-BASED Consulting
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