Walkins Servicedesk Engineer
Company Name:
Microland is an IT framework administrations supplier which offers benefits inside base administration, end client administrations, distributed computing, virtualization, cooperation and versatility.
Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT.
Walkin Date: 14th April 2014.
Walkin Time : 10am-2pm
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai
Job Location : Andheri / Goregaon.
Experience: 1 to 6 yrs.
1) Designation :
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description:
-Good Communication Skills
- Should be open to work in 24*7 environments
-minimum 1yr experience in desktop support with good experience on Outlook/lotusnote
- Should perform user account creation, deletion, and configuration.
-Basic troubleshooting experience needed along with knowledge on the Operating System.
-Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
-Knowledge of Software Installation.
-Troubleshooting the Hardware and Software problems.
2) Designation:
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description:
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Willing to work for 24*7 shifts
Microland is headquartered in Bangalore, India and has business locales in a few areas in India, North America and Europe. Microland was begun by Pradeep Kar in August 1989. The organization has in excess of 2300 representatives and it has worked with customers from business ranges including assembling, chemicals, flying, managing an account and money, contract, human services, programming, purchaser level items, semi-conductors, retail networks and business methodology outsourcing.
Microland"s Infrastructure Management Service (IMS) is a time-tested and proven service offering focused on reducing your operational costs and ensuring maximized availability and performance of your IT.
Walkin Date: 14th April 2014.
Walkin Time : 10am-2pm
Walkin Venue :
Microland Limited,
Phoenix House, 'A' Wing,201 (2nd floor),
Senapati Bapat Marg,
Lower Parel,
Mumbai
Job Location : Andheri / Goregaon.
Experience: 1 to 6 yrs.
1) Designation :
Desktop Engineer
Experience: 1-4yrs
No. of Position: 15
Criteria:
Experience: 1-4yrs
No. of Position: 15
Criteria:
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description:
-Good Communication Skills
- Should be open to work in 24*7 environments
-minimum 1yr experience in desktop support with good experience on Outlook/lotusnote
- Should perform user account creation, deletion, and configuration.
-Basic troubleshooting experience needed along with knowledge on the Operating System.
-Configuring and Trouble shooting of MS OUTLOOK/lotus note-To solve the technical problems remotely.
-Knowledge of Software Installation.
-Troubleshooting the Hardware and Software problems.
2) Designation:
Servicedesk Engineer
Experience: 1 to 4 yrs
No of Position: 6
Criteria:
Experience: 1 to 4 yrs
No of Position: 6
Criteria:
Candidate should be comfortable for 24*7 shift. no transportation facility.
Candidate should be good in terms of communication as its for one of the international customer.
Candidate should be a graduate i.e-10+2+3 or 10+2+4 from affiliated university.
Candidate should have all the set of documents for the companies worked-Offer letter, salary slip, Experience letter.
Job Description:
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on Desktops, Peripherals, and Office automation products.
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Willing to work for 24*7 shifts
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